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Paper OJS Ride
"Looks like we need to come out," my manager used to threaten, "Looks like you need an OJS ride." The 3-day OJS ride has always been the number one intimidation tool used by management to harass a driver into going faster. "We're gonna come out there and nail down some numbers and you aren't gonna like it."
But we always knew they didn't have the manpower to do a 3-day ride anymore and the threat became hollow. But now it's back and they don't need to come out. They can do it right from their office chair. It's the Paper OJS Ride.
 The Paper OJS Ride is like the Sparks report. It lists every stop you do in order, and shows the time you spent at the stop and the time in between stops. But the Paper OJS takes it a step further. It assigns the time allowance to each function and keeps a running total of your over and under minute by minute.
If you take 20 minutes to pre-trip and leave the building and the allowance is only 17, then you are 3 minutes overallowed as you pull out. If you take 5 minutes longer than allowed to get to your first stop and scan a package, then you are 8 minutes over coming out of your first stop. And it goes on like this all day long.
Of course, the paper OJS only sees functions you record in the DIAD. So things you may be doing that there is no time allowance for should be halted. Shuttling, sorry, not in my allowance. Cleaning a letter box, no time for that. Sorting, nope. Meet point to exchange misloads, not allowed. Going to the bathroom, sorry can't be documented. Drinking water, can't you do that on your own time? Sales lead, sorry.
The paper OJS only sees things that are recorded in the DIAD. If it isn't recorded in the board, don't do it.
The people who should really be scared by the Paper OJS are the supes and managers. More and more, their jobs are being done by computers. I'm not worried because the computer can't drive the truck or deliver a package, but it can do an OJS ride. The question that needs to be asked is; "Why do we even pay supervisors and managers anymore?" With fuel so high and the stock so low, isn't it time to thin the ranks again?
The Road to Retirement
I sent in my Official Application for
Retirement on July 5 and when I came home from work on the 11th, I found a 2Day envelope on my front porch. It was from Atlanta.
I held the envelope in my hands and told my wife to take my picture. This only happens once in a lifetime. A real Kodak moment. With shaking hands, I ripped open the envelope expecting a ream of forms and unanswerable questions. To my suprise, the retirement packet was quite small.
First of all, they congratulated me on my retirement. They thanked me for my years of dedicated service. I helped make the company a huge success. Yada, yada, yada. Then we got down to business.
 The packet really contains three things. Your choice of payment options regarding your spouse. Your banking info because they only pay by automatic deposit. And your tax withholding.
The payment options automatically default to Qualified Joint and 50% Surviving Spouse Annuity. Under this plan with a 30 year pension I would receive before taxes $2,620.80. My wife would get 50% ($1310.40) of this upon my death until she passes away. The second option is Qualified Joint and 75% Surviving Spouse Annuity. With this option we would get $2,465.10 until my departure and she would get 75% ($1848.82) of that for the rest of her life.
The final option is to take the full $3,000 a month and she gets nothing when I die. If you choose this option, she has to sign a notorized statement saying she understands what this option means.
Supplying your banking information requires that your bank sign a statement agreeing to reimburse the pension plan for any money that they may receive in the month that you die that you are not entitled to keep. You can only hope that you die on the last day of the month.
The tax withholding is pretty straight forward. It's my understanding that the State of Colorado does not tax the first $20,000 of your pension each year. I so hope that's true and I need to investigate that.
Depending on which payment option you choose, you may need to mail in a copy of your marriage license. They also need a copy of both your birth certificates. Make copies of everything and put it all in the enclosed envelope. Then comes another Kodak moment. Mail it to Atlanta.
Wow!
With that done, I've begun to focus again on verifying how many hours I have worked this year so I can rest assured that I will have 1801 hours on Sept. 30. Unfortunately, UPS is really lacking in this area. NOBODY in our building, which is the heart and soul of the Rocky Mtn. District, has any idea how the hours are computed or who reports them. The cover letter for the pension application says, "Please note, applications for active employees use estimated benefit service through the retirement date.
Therefore, your benefit will be recalculated within five months of your first payment date to account for any changes in your service credit. You will be notified if your benefit changes." This means that if I don't have 1801 hours, (maybe I have 1799) there is a chance I will be reduced to a 29 year pension ($2900) for the rest of my life.
UPS really needs to put on their big boy pants and designate one person to handle retirement issues. UPS doesn't have a website like Central States and they don't have anyone in the District that can answer questions. That worries me. That's really unprofessional.
But...my packet is in the mail and on its way to Atlanta. I'm on vacation the first week of Aug. and when I return, I'll have 6 weeks to work until my last day on Sept. 19. Then I go on vacation again.
And this time, I ain't coming back.
What a long, strange trip it's been.
Grateful Dead
Car Strikes UPS Driver Running From Dog
BUENA VISTA -- A United Parcel Service deliveryman was seriously injured Thursday afternoon when he ran in front of a car as a dog chased him, state police said.
Ryan Bekeshka, who turns 25 today, suffered broken bones in one of his legs and facial lacerations, said state police from the Buena barracks.
The incident began about 1:35 p.m. while Bekeshka, of the first block of Kent Place in Washington Township, was delivering a package to a home on Route 40 in the Richland section of the township, said State Police Trooper Christine Owens.
A mixed-breed dog came out of the house and chased Bekeshka, who ran onto the highway, according to Owens.
A car traveling west on Route 40 struck Bekeshka.
He was airlifted to AtlantiCare Regional Medical Center in Atlantic City. Bekeshka was listed in fair condition Thursday afternoon, a hospital spokeswoman said.
No charges were filed against the driver Thursday, Owens said.
Police did not release the driver's identity or say what happened to the dog.
The DailyJournal -- Buena Vista, NJ
This blog entry followed the story of the driver bitten by the dog.
It was my nephew that got hit, I don't blame him for running, he was bitten by a dog 3 weeks ago and 2 weeks prior to that. What the paper didn't tell anyone is that the owners snatched up the dog and drove away so they wouldn't be questioned by the police. Luckily they have the address of the owners.
I will tell you that he is improving, but has a long way to go, his leg was broken in 5 different places and has had surgery to place a titanium rod in his leg, they are redoing the surgery Monday to assure the leg heals the right way. His teeth were shoved up into his gums and lost 3 of them, it's really a shame, he had such beautiful teeth.
His nose was also broken, he is just lucky that the people that hit him weren't going any faster or he wouldn't be with us today. They were only going 35 miles an hour.
It was an accident, I'm sure the people that hit him didn't intend to do it.
Your animals should be contained when you are expecting any delivery.
keshka3
Time for a Raise !
ARTICLE 41
FULL-TIME EMPLOYEES
Section 1. Full-time Wage Increases
2008 -- Seventy cents ($0.70)
All full-time employees who have attained seniority as of August 1, 2002 2008 will receive the
following general wage increases for each contract year. In each of the years, the increase shall be
paid in two (2) equal installments. The first-half of the increase shall become effective on August 1
of the specified year. The second half of the increase shall become effective on February 1 of the
following calendar year. The total wage increase for the year will be as follows:
Your raise on Aug. 1 will be: thirty five cents ($0.35)
Delivery Guy Goes to the Dentist
My UPS Driver is Cool
Meet Sean. He is my faithful UPS driver, dedicated to the pick up and delivery of many a package each and every day. These guys don’t get enough credit.
Each day Sean shows up between 10 and 11 am to deliver to me any number of packages, varying in size and weight. He then double checks the number of packages and makes absolutely sure that they are the correct ones. He dictates the number of packages to me while handing me that giant brown wireless calculator thing. And do you know what? I can scribble my name down in the signing space in any illegible manner and he doesnt need to ask me what it says. Do you know why? Because HE KNOWS MY NAME.
And when our time ends each day because of his rigorous and militant schedule, I can always count on a special parting phrase. “Have a good one.” He says as he smoothly kicks his hand cart into motion and walks out the door. I know he’ll be back later that evening to pick up that packages I have packed. But just once, I would like to have tea with Sean. Just once.
And So I say… Ask not what Brown can do for you. But what you can do for Brown
Here To Where
Brown Comes Through
COD Problem?
I've talked to several drivers recently who have had COD problems. They say they are going to made to pay for a bad check and they sound defeated and angry. They think the grievance procedure has failed them.
 I try to show them that the world is not really coming to an end. My advice is to keep your eyes open going in and play off the company's fears. If you can't get off the hook any other way, then get creative.
For example, if UPS is going to wash their hands of it and make the driver responsible, then the driver should have the right to collect the money himself, outside the workplace, because now it's his debt. As the Steward, I inform the manager that the driver and I are going to pay the check bouncer a visit ourselves. I say that I'll wear a Teamster jacket (lots of people still fear the Teamsters) and the driver can wear a UPS outfit. UPS can't control what you do off the clock, so they can't stop you from collecting your own debt on your own time. You drop little hints that you are going to just "scare" the guy a little. I hint that my cousin has just gotten out of jail and would gladly go with us. You infer that you wouldn't hurt the guy but you are going get paid or get even. This often sparks UPS to make a better good faith effort to collect the debt themselves. They don't want you shaking down a customer because of a UPS debt. Management knows that they can't stop you, it's your debt now and you are acting on your own time.
Another threat that sometimes works is calling the local TV station. Make the call from work where they can see you do it. Make it 10 minutes before your start time so they are very much aware of your doing it. Do it three or four days in a row. They truly hate publicity. You let management know that the story you are selling is that a multibillion dollar corporation dumps this debt on the lowly driver. The public loves the drivers and will sympathize with us over the company. Of course you are really selling this idea to UPS (not the TV station) so that they will go out and collect the debt. You sell it by telling one of your fellow drivers what you are doing. He will tell management, trust me. They will know every move you make without you having to tell them anything directly. This type of action will usually get them to collect the money for you.
Do these things before the grievance has been processed, because once it is and if you lose, then you're responsible. But if that's the case, then the last and best thing you can do is to take the check bouncer to small claims court. UPS is contractually obligated to provide you with all the details you need to file and win your claim. When you win, then you bring all your information back to work and you brag it up that you did what UPS should have done and you embarrass the dickens out of your manager. Bring in donuts but don't let management have any (they didn't earn any). It's fun, it's rewarding and it's really the frosting on the cake. It feels good to win.
None of these tricks require you to quit your job or hire expensive lawyers. But they work, I've used them all and none of my drivers have ever had to pay a COD. We aren't talking millions of dollars here, we're talking peanuts. Use your head and get creative.
Conan goes UPS
Sexual Discrimination Suit
MORGANTOWN -- United Parcel Service and an employee are seeking a removal to federal court for a lawsuit following a sexual discrimination suit.
Amanda Meeks of Morgantown filed a lawsuit on June 13 after her dismissal from UPS where she had worked for more than eight years. John Grimes, a resident of Eighty-Four, Pa., was her direct supervisor.
Meeks was promoted several times until she was one of three full-time supervisors below Grime, who was the Fairmont center manager. The other two supervisors were male.
According to her suit, Grimes degraded, insulted, intimidated, and ridiculed Meeks every single day and purposefully sought to humiliate and embarrass her in front of the other male supervisors.
He called her ignorant and an idiot and required her to take notes in meetings and read them back to him.
Filed by Kelly Reed and Traci Cook of the Morgantown firm of Reed Kimble, the suit states that Meeks contacted the appropriate parties in regards to Grimes' behavior, including the division manager, the Clarksburg facilities manager, and the human resources department at United Parcel Service, Inc.
Finally, after nothing was done to Grimes, he and Meeks had a fight, and Meeks walked out to her car and cried. She was dismissed a week later and told that her claims were basically unsubstantiated -- "UPS was not for everyone" -- and that leaving was her best option.
Meeks was seeking a trial by jury to award punitive and compensatory damages for last wages, benefits, mental suffering, embarrassment, anguish, liquidated and unliquidated damages, and court costs.
The removal was filed July 11 by Kathy Condo and David McAllister of the Pittsburgh firm of Reed Smith, because of the diversity of citizenship, the amount in controversy, and the claim for punitive damages.
Condo and McAllister believe these total well over the $75,000 limit as Meeks, without benefits, made $71,000 last year.
www.wvrecord.com
UPS Guy Rents a Video
UPS: Please, Please Stop Forging My Signature
Can UPS leave a package addressed to me with a third party, yet write my name in the Signature line as though I had received it?
This isn't high on my list of world problems to tackle, but on the other hand, my polite requests haven't yielded any results so far. To explain:
Like countless New Yorkers, I live in an apartment building. As must be the case for many who are at work during the day and don't have a door man, UPS sometimes leaves packages with the building's Super or, more often, at the florist's on the ground floor of the building. This has been going on for years and seems to work for everybody; easier for the driver, convenient for us residents.
Recently, however, a new wrinkle has appeared. The driver is leaving my packages at the florist's while I'm at work, but the tracking website each time indicates they've been mysteriously signed-for by me even though I wasn't there to receive them. When I call UPS, they tell me, "Yes, I see here your package was delivered and signed for by [MY NAME] at 1:15 PM today..."
"Wha? Huh? At 1:15 PM I was at work, and couldn't possibly have been there to sign for it..."
 "Well, that's what our system shows, sir."
The first two times this occurred, it didn't really bother me since I received my packages same as always and it didn't seem worth complaining about. (I should say here that in the past, packages were always signed-for by the Super or somebody at the florist's.)
After the same thing happened a third time, I decided to ask a few questions. The CSR at UPS said he had no idea why this was the case and agreed my name shouldn't appear in the system when they leave a package with another party. He assured me he would forward a message to a local Supervisor, who would call me back. The Supervisor called within an hour and I explained the situation. She said she understood my concern and would "have a talk with the driver."
When I ran into the UPS driver on my block a week or so later, I asked him about the signature. He was friendly about it and told his Supervisor mentioned it to him, but said he hadn't entered my name on the signature line, but that it had something to do with "The System." He didn't elaborate. The System. I thanked him and dropped it, thinking it was over.
Until it happened again the 4th, 5th, and just today, 6th times. The same cycle repeats: I track the package online. It's delivered to the florist's but mysteriously appears signed-for by me. I call UPS and the CSR informs me the only option is to forward a message to the local Supervisor. When he or she calls me back, I explain I have absolutely no problem with UPS, the driver, or the delivery arrangement, except for the part where my name falsely appears on the signature line. Each time, a different Supervisor claims to understand and says they'll address the issue with the driver.
I'm just wondering what I might do here. I mean, is it even legal to sign someone else's name like this?
sonic boom
What doesn't kill you..... makes you strange.
The Joker
Things to Say to Your Boss
There is nothing I love more than having my boss come up to me and start a conversation by saying, "What happened to you yesterday?".
I often stand silent for a moment thinking of just the right reponse. They don't like that, so I came up with a list of things to say. Now, the next time management hits me with the wrong question, I'll have the right answer.
 "Do they ever shut up on your planet?"
"I can't remember if I'm the good twin or the evil one."
"How many times do I have to flush before you go away?"
"Is it time for your medication or mine?"
“I’m sure bosses have feelings too. But like, who cares?"
"I'm not tense, just terribly, terribly alert."
"I'm trying to imagine you with a personality."
"When I want your opinion, I'll give it to you."
"You have the right to remain silent, so please SHUT UP."
"I just want revenge. Is that so wrong?"
Whiteboard Outtakes and Bloopers
UPS in the News
 Alexandria, VA -- A Tuesday morning collision at Coliseum Boulevard and MacArthur Drive left one person seriously injured, Alexandria police said. Don W. Townley Jr., 19, remained hospitalized late Tuesday after his vehicle ran a red light at the intersection, colliding with a United Parcel Service truck.
Following the collision, the UPS truck overturned, causing one of the two trailer units the truck was pulling to come loose. The UPS driver escaped from his truck by climbing out through the front windshield, police reports state. He suffered minor injuries
Crystal Lake, Ill. - Jeff Hornagold loved being a UPS driver. So when the suburban Chicago man died this week of lung cancer, longtime co-worker Michael McGowan agreed to take him on one last delivery.
McGowan transported Hornagold's body from Davenport Family Funeral Home to Saturday's funeral services in his UPS truck. McGowan says he plans to keep a picture of Hornagold in his truck until he retires so that they can keep riding together.
Hornagold was a UPS driver for 20 years, and his wife Judy Hornagold described him as "just the happiest UPS man alive." She says the special delivery was the perfect tribute.
Chesterfield, IN -- Jerry Jones, Gregory Jones and Anthony Bailey held up a UPS truck at gun point and, after taking the driver's uniform, handcuffed the driver in the back of the truck. Gregory Jones and Bailey drove the UPS truck to the National City Bank in Chesterfield, Indiana. The three entered the bank at 11:35 a.m. Gregory Jones, wearing the UPS driver's uniform, pretended to make a UPS delivery. The men then robbed the bank, stealing over $105,000 in cash.
Fairmount, IN -- Hopes of capturing and relocating 3 runaway cows were dashed recently when one of the cows was hit by a UPS truck. A second cow at the scene was injured slightly.
The cows were part of a four-bovine pack that has been on the run for three weeks after jumping a fence at Circle A Meat.The cattle had defied capture by cowboys with lassos, well-meaning neighbors and increasingly desperate owners trying to track them with a tranquilizer gun.
 Scranton, PA -- A UPS driver was killed Monday night when his tandem tractor-trailer crashed on Interstate 81 northbound near the Davis Street exit and burst into flames.
According to witnesses, the rig was in the right lane around 8:30 p.m. when it swerved sharply to the left, went off the road and into a rocky embankment.
Kenai, AK--Maintenance workers burning weeds around the United Parcel Service building in Kenai accidentally set fire to the building Wednesday evening, causing extensive damage to the office and break room area, according to a fire department official.
Two people were in the building when the fire broke out, but were able to get out safely. A spokesperson for UPS said seven packages were damaged in the fire, and the facility was back in service by Thursday.
Nashville, TN -- A man who recently moved from New York City to Nashville mailed back his EZ toll booth pass via UPS. When he got his last statement, it included several tolls which were charged after he had moved. He accused UPS of stealing the pass and using it. It turned out the pass had gone through the toll booth in a feeder trailer and in a package car while still in the NDA envelope in which it was shipped and on its way to it's final destination.
 Lewis County, WA -- Employees from delivery service companies DHL and UPS were arrested after police investigated a local theft ring involving over $85,000 in stolen property. Nearly $50,000 in iPods were reported missing from UPS and around $35,000 worth of Dell Computers were reported missing from DHL. A UPS driver, 38-year-old Todd Bartlett, of Chehalis, was stealing cases of iPods and selling them to 33-year-old Kevin Albert, of Oakville since December 2007, said the sheriff’s office.
Colorado Springs, CO -- Your phone rings, its "Wal-Mart Computer Systems" calling to tell you that you've won 9.8 million dollars!
Local consumers have been contacted by "Victor Vasquez" telling them that they've won 2nd prize in their sweepstakes. All the consumer needs to do to get their winnings is to pay an insurance fee of $1600 via Western Union. According to Victor, the insurance fee would be used to pay for UPS (United Parcel Service) and a U.S. Marshal to deliver the money to the winner. The determined scammer even went as far as suggesting that one of the consumers obtain a loan or borrow money so she could send him the funds.
 10 Stupidist Mistakes Managers Make
There is a new book out called the 10 Stupidist Mistakes Managers Make. At first I didn't give it much of a look because I figure UPS must be doing everything right because they continue to make money. But a quick glance shows that UPS is making money in spite of themselves. UPS is not a great work enviroment and someday they will have to change or pay the price. Here are a few examples of how "old school" UPS still is:
Mistrust employees
If you consistently mistrust all employees you`ll be correct 3% of the time. Not very good odds, are they? If on the other hand you trust all of your people all of the time, until they prove you wrong, you will be right 97% of the time! So why not go for a sure thing? It will have incredibly positive results in your organization.
Catch employees mess up
But, you protest, I thought that`s what managers get paid for? Only if you are from the "old school" and only if you want to reduce your effectiveness. The reason is that over the long run you, the manager, get what you expect. So if you want to have a more positive high energy organization then you must focus your energy on catching people doing things right.
Spend too much time with trouble makers
Quick grab your calendar. Now figure out what proportion of your time you spent with "slackers" during the last three days. If you spent more than 5% of your time with slackers, you are messing up. Why? Because, what you pay attention to, is what you get. If you want results, then you must spend the majority of your time with the people who deliver that.
Make work painful
Do you like to have fun? I bet you said yes! So how come, many managers make work painful. So unbearable that 25% of employees in the U.S. hate their job, 56% could take it or leave it, and only 19% love it. Only if you create a climate where people have fun and want to come to work, will you be able to achieve extraordinary performance with ordinary people.
How far from using any of these management strategies is UPS? UPS is an angry work enviroment and it will drive away good people. That's a shame because they don't have to be that way to be successful.
Fear and Non-disclosure
UPS wins a lot of awards for being a great place to work. They win year after year. It’s hailed as a haven of opportunity for minorities and women and just about anyone who wants a great place to work. The jobs they talk about are usually in IT or somewhere in upper management. They are never talking about on car operations.
Those of us involved in the daily operations know what UPS is really like to work for. UPS is very aggressive and very demanding. They have an adversarial relationship with their unionized workforce. They treat their workers like longhorns on a cattle drive. They don’t treat each other any better. Zero tolerance for mistakes is the norm and everyone, worker and management lives in fear of losing their jobs.
This fear comes from a growing lack of tolerance for mistakes. The drivers now have 3 or 4 types of mistakes that could cost them their jobs on the first mistake. Two or three mistakes out of 100,000 packages and you can lose you job through the 3-step discipline process. Drivers are constantly looking over their shoulders and wondering when they are going to get whacked by management. UPS managers and supervisors get angry and yell at each other over performance failures. Division managers threaten everyone under them.
A little fear goes a long way at work. It can help to keep you sharp or help to change behavior, but the level of fear at UPS is way beyond what could be thought of as constructive. It’s debilitating and suffocating. People are afraid to make mistakes. I’ve talked to a lot of people who say if it wasn’t for the money, they’d be gone. That’s not an atmosphere that wins awards. But that’s the UPS we know on the inside.
UPS has a non-disclosure policy that anyone going into management must sign. Simplified, it says that the signer will not write a book revealing what UPS is really like to work for. UPS says it protects the company from having their trade secrets revealed. But so many former UPS managers have gone to the competition (and taken the secrets with them) that containing the secrets is not really a possibility anymore.
I think the real purpose of the non-disclosure rule is to keep anyone from writing a book disclosing what UPS is really like on the inside. Most people wouldn’t believe what UPS is like because UPS controls its public image so well. If UPS was as wonderful a place to work as UPS likes the public to think it is; they would want former managers to write books about their experiences. Someday someone will break the non-disclosure rule. Someday somebody will write a bestseller.
Delivery Guy II
UPS Lobbyist Behind Probe of Rival FedEx
A secret report from a lobbyist who represents United Parcel Service Inc. prompted an Ohio state investigation into employment practices of FedEx Corp., leading to a finding that FedEx owed back taxes and interest.
Kenneth Kies, a Washington tax lawyer and lobbyist whose firm has been paid $540,000 by UPS since 2002, sent Ohio officials a 562-page report in December 2006 alleging that FedEx misclassified truck drivers as contractors. A copy of the report, including a cover letter in which Kies asked for confidentiality, was released to Bloomberg News by Ohio officials.
''We took it and opened our own investigation,'' said Judi Cicatiello, Ohio's unemployment compensation deputy director. She said it was ''very'' unusual to get such detailed allegations.
Her agency determined in May 2007 that the drivers were employees and FedEx owed $654,000 in taxes and interest. The company is appealing. The report is the first disclosure indicating that UPS might have played a role in prompting an investigation of FedEx's employment of 15,000 drivers as independent contractors. The strategy gives FedEx a cost advantage over UPS, whose 91,800 drivers are covered by a contract with the Teamsters union.
 The benefit for companies such as Memphis, Tenn.-based FedEx might be as much as 30 percent compared with treating the workers as employees and providing retirement and health benefits, said Marick Masters, a professor at the University of Pittsburgh's Katz School of Business who studies labor issues.
Since 2002, FedEx has gained 9 percentage points in market share on Atlanta-based UPS. Neither company discloses wage and benefit expenses by employee type.
The dispute might affect other industries. Companies that use some of the 10.3 million people working as independent contractors in the U.S. include Home Depot Inc., Allstate Corp. and Avon Products Inc., said FedEx Chief Executive Officer Fred Smith last Jan. 10 on a call with analysts.
Kies didn't return telephone calls to his Washington office.
The Teamsters have been working to overturn FedEx's use of drivers as contractors and to organize the work force.
John Hughes -- Bloomberg News
Stupid Questions at the UPS Store
Actual customer comments.
 "Can you take this?" An ARS in a zip-lock food bag.
"Can I borrow some tape?" (Usually associated with a drop off).
"Do you have any free boxes?"
"I need a box that 12 x 12" "Huh? It's just 12 x 12. What do you mean 3 dimensions?"
"Would it be cheaper if I packed it in my own box and took it to the post office?"
"How much is it per pound?"
"Are you open today?" (No lady, I'm the store troll. I live under the packing table.)
"I was just in your store ten minutes ago. Why won't this tracking number work?"
"What would the rate be if I instead took this to the Post Office? What's their rates?"
"How much less is a copy if I use my own paper?"
"I have a UPS account. I want to ship a snowboard to Colorado by UPS Ground. Can you charge to the UPS account for packaging service fees too?"
Delivery Guy
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August 2008
